Arhs Developments - IT Operator

Luxembourg

Want to skyrocket your career with a rock-solid company? With over 2500 employees, we're still growing, and searching for new colleagues who appreciate working on challenging projects with new technologies, methodologies, in a professional & enthusiastic environment! Interested?

Arηs Cube, which is part of Arηs Group, is looking for an IT Operator (M/F).

Your tasks and responsibilities

Monitor the system for equipment failure or errors in performance, updating monitoring tools :

Monitoring of applications and infrastructure events thanks to several monitoring tools (mainly: Nagios, SCOM will replace soon by Splunk)

Monitoring of network equipment with Cricket

Monitoring jobs (Tool: AutoSys) in accordance with predefined procedures

Understand, analyse and dispatch alerts reported by the monitoring tools by raising incidents and escalating to relevant parties as necessary, taking remedial steps as predefined in procedures if required

Execute service requests based on predefined procedures

Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment

Manage deployment for Application team with VRA, AzureDevOps

Daily tasks / checks according to a specific schedule

Files/mails/folders restores: Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in managing tapes (inject/eject tapes in the robot)

Providing first level Service Desk services after Service Desk hours

End of month and yearly operations (coordination and execution of jobs asked by different financial and IT teams)

Create and update documentation

Your profile

You have built up job experience in a help desk or similar operations environment (1 year minimum) and you have technical knowledge to understand DNS, DHCP, Virtual Machine, OS, etc... Only Service Desk experience isn't enough

Attention to Detail: Accuracy counts in Operator jobs. You must be able to concentrate and be precise in your work

Hand-eye Coordination: Precision is key in this job. Having a steady hand is an absolute must for Operator jobs

You are reliable, well organized, and stress resistant

Understanding of production procedures and environment

ITIL best practices knowledge: Change Management process, Incident Management (escalation process), Knowledge Database Management (Procedures, technical documentation), Configuration Management Database

Additional Information

ARȠS?

Arηs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, Business Intelligence and infrastructure services.

We are composed of 16 entities across 8 countries that are unified by the Arηs Group, with more than 2500 consultants.

This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.

Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum Agile software development framework.

Our Vision and Values

Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.

Our values are: caring, agility, excellence, innovation, continual improvement, and reliability.

Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.

Our Culture: We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.

Our Brand: The ArȠs (pronounce [ARIS]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War - in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.

Don't hesitate! Join our team

What you'll get

An informal hierarchy and work environment: Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.

An attractive salary package: With an attractive salary and benefits package - including advantageous fringe benefits - you'll be paid for what you love to do.

A strong corporate culture: You'll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients - our values from the foundation of the way we work.

Learning & development opportunities: We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

Exciting projects: You'll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology.

A rock solid company: With more than 250 customers, and 25% turnover growth in FY2022, you'll join a business with a sustainable and growth-oriented plan.

But let's talk about it face to face!

You have the qualities as listed above?

Please, apply & send us your CV, which will be processed in full confidentiality.

You don't have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow up with us.