Process improvement specialist, surface transporation, eu ats
Luxembourg
DESCRIPTION Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of delivery.
In transportation performance management, we improve customer experience through continuously optimizing the complex movements of goods to customers throughout Europe.
As Program Manager in the Performance Management team, you will be responsible for the performance of our Middle Mile transportation network.
You will drive EU wide large-scale programs / products that deliver a positive impact on our customers.
Key Responsibilities include: Analyze and assess the overall performance of the surface transportation.
Participate in network improvements for ATS, assessing the impact and trade-offs based on SOPs and create reporting mechanisms.
Collaborate with the development teams, be responsible for making project decisions, achieving tactical goals while retaining a strategic focus.
Write and communicate tactical initiatives.
Implement reporting mechanisms for specific topics related to Customer Experience.
The ideal candidate for this role will be able to: Identify and analyze data to isolate issues, develop solutions, prioritize opportunities and drive network improvements Have a passion for continuously improving customer (internal and external) experience Ensure mechanisms are implemented to track progress.
Remain flexible to changing priorities, open to new ideas This is an IC scoped at the advertised level.
We are open to hiring candidates to work out of one of the following locations: Luxembourg, LUX BASIC QUALIFICATIONS Bachelors degree Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience.
Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success Advanced knowledge of Excel and demonstrated experience querying relational databases using SQL (or other query language), along with experience using large complex data sets to design models and scenarios.
PREFERRED QUALIFICATIONS Master's level degree or higher preferred Proficiency in Python or any programming language Experience with performance metrics, process improvement and Lean techniques Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
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