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Job Source: Amazon EuropeAmazon Europe
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DESCRIPTION EU Ops Concessions is seeking a Senior Program Manager who will be part of a new team that is defining and building innovative products and service capabilities to reduce operational defects. The person in this position will focus on the network-wide topic of undelivered shipments and have unique possibility to support the development
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Job Source: Amazon EuropeAmazon Europe
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Job Source: Ntt DataLuxembourg
DESCRIPTION EU Ops Concessions is seeking a Software Development Engineer who will be part of a new team that is defining and building innovative products and service capabilities to reduce operational defects.
The person in this position will focus on the network-wide topic of undelivered shipments and have unique possibility to support the development of the entire new program to make sure products safely return to Amazon.
Come join the team and help us make history! EU Ops Concessions is overseeing E2 E Ops Controllable Concessions, Undeliverables and Unreturned for EU AFN network.
The team runs EU-wide initiatives, which aim for Customer Experience improvement by recognizing, analyzing and fixing operational defects in First (FCs), Middle (ATS), Last-mile (Carriers and AMZL) and Transportation network.
The products developed by the team are roll-outed across EU AFN Network.
As our tools have already become the standard in EU, some of them have been already adopted by WW stakeholders.
In 2023 Unreturned Concessions were recognized as strategic initiative aiming for 10% Yo Y improvement in 2024.
To speed up defect reduction in 2025 Concessions' team secured resources to broaden the program for ensuring that not delivered shipments are returning to the Amazon allowing further reselling.
Joining the team you will develop new solutions that will be used in daily operations in the EU network, solving complex business needs in unexplored area.
You will be responsible for developing the key software to manage this new workstream.
To be successful in this position, you need to be comfortable working across the entire business, and be exposed to a wide range of functions from Operations, Finance, Technology, and Change management.
The successful candidate will be able to work with minimal instruction and oversight, manage multiple tasks and support projects simultaneously.
Maintaining your relationships with the customers in operations and within the team, while owning deliverables end-to-end is expected.
Critical to the success of this role is your ability to work with big data, develop insightful analysis, communicate findings in a clear and compelling way and work effectively as part of the team, raising the bar and insisting on high standard.
Key job responsibilities Work with program managers and partner with Operations, Finance, Technology, Change Management and Customer Experience teams in understanding the business requirements and implementing solutions to support operations.
Collaborating with central software development teams to develop and implement software for operational use Design, develop and maintain scaled, automated, user-friendly systems and tools, enabling operations to serve customers better Develop and support the analytical technologies that give our customers timely, flexible and structured access to their data.
Understanding of Amazon's data resources (SQS, SNS, and Firehose), which to use, how, and to implement them for automated workflows A day in the life The role will be focused on development of operations oritented software, mostly focusing on Problem Solve automated workflows in year 1 We are open to hiring candidates to work out of one of the following locations: Luxembourg, LUX BASIC QUALIFICATIONS Experience (non-internship) in professional software development Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations PREFERRED QUALIFICATIONS Bachelor's degree in computer science or equivalent Knowledge of Java Script, React (for statement management), and Spring dependency injection knowledge to make changes in PRISMService package is a plus Exposure to GQL Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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