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Business Training Luxembourg SA - Customer Journey Expert

Luxembourg

Information

Ability to manage a very diverse set of stakeholders with very different priorities.

Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information.

Knowing what is going on with the customer, put himself/ herself in customers' shoes, assess the wishes and needs of customers and anticipate on this.

Having strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting.

Having deep knowledge of the customer's business and banking processes and integrate acquired knowledge into performance of tasks.

Ability to develop a long-term vision.

Ability to take initiatives to improve products, processes and channel policies - ensure that creative ideas are implemented.

Supporting the Agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development.

Focusing on what you're good at as your role covers a wide area of activities

Fluent in English and French (oral and written)

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