Aubay
Luxembourg
About us We are looking for an IT Support Specialist to join our team and provide exceptional IT support to our users and clients. This role offers the opportunity to work in a dynamic environment within a human-sized company. Responsibilities As an IT Support Specialist, your responsibilities will include: Providing IT support to users and/or
Job Source: AubayAubay
Luxembourg
For one of our clients of the public sector, we are looking for : Infrastructure Project Manager Mission Project planning and control Provide support for multiple projects Be the interface between the contractor and the client for the projects you are responsible for Perform risk analysis project coordination meetings, reports and presentat
Job Source: AubayAubay
Luxembourg
Mission En tant que Développeur. NET, vos missions principales seront: Analyse technique et fonctionnelle des besoins des clients. Programmation en langage. NET pour développer des solutions logicielles robustes et évolutives. Mise en production des applications développées et suivi post-production pour garantir leur bon fonctionnement. Généra
Job Source: AubayAubay
Luxembourg
Mir sinn op der sich no engem Diploméierten Véiersproochegen IT Support deen op mannst 6 Méint Beruffserfarung huet. Ar Aufgaben Dir maacht IT Support un eis Benotzer an / oder Clienten; Dir këmmert Iech ëm Tickete betreffend Tëschefäll an Ufroen iwwer Windows an Office; Dir këmmert Iech ëm d'Probleemer fir Büroausrüstung wéi Desktops, Laptops,
Job Source: AubayAubay
Luxembourg
Mir sinn op der sich no engem Diploméierten Véiersproochegen IT Support deen op mannst 6 Méint Beruffserfarung huet. Ar Aufgaben Dir maacht IT Support un eis Benotzer an / oder Clienten; Dir këmmert Iech ëm Tickete betreffend Tëschefäll an Ufroen iwwer Windows an Office; Dir këmmert Iech ëm d'Probleemer fir Büroausrüstung wéi Desktops, Laptops,
Job Source: AubayAubay
Luxembourg
À propos de l'entreprise : Notre client, une compagnie d'assurances située au Luxembourg, recherche un Expert IAM dans le cadre d'un projet de refonte des infrastructures de sécurité & des chaînes CICD. Profil recherché Excellente maîtrise des environnements Microsoft Active Directory et Azure AD. Connaissance des annuaires open LDAP (atout). E
Job Source: AubayAubay
Luxembourg
Mission As an Helpdesk Consultant, you will have to answer user's calls, diagnose problems and provide adapted solutions. Responsibilities Receive user's calls - First line resolution Recording incidents in the ticketing tool Assist managing workstations and mailbox: diagnostic user's problems Open tickets and follow up, keep users informed o
Job Source: AubayAubay
Luxembourg
About us We are seeking a talented Software Engineer to join our team. As a Software Engineer, you will have the opportunity to develop large and/or complex programs, including design, coding, and testing. Responsibilities As a Software Engineer, your responsibilities will include: Installing application software in test environments. Monitori
Job Source: AubayLuxembourg
Our client, an International Financial Institution, is looking for an experienced Problem Manager.
Your responsibilities
Track and communicate progress of problem(s) to relevant parties.
Review progress/results with technical teams and/or (senior) management
Maintain known error dtabase.
Problem management reporting and metrics
Meet with Problem Owner to review process and procedures.
Accountable for the formal closure of all problem records for their support area
Identifies and defines critical success factors, and KPIs.
Reviews after action reports
Accountable for the resolution of operational problems and issues that impact service delivery in all service deliverables
Ensure operational effectiveness and efficiency of Problem Management process.
Manage compliance of Service Provider Groups to Problem Management process
Proactive in identification of potential problems before incidents occur.
Drive technical teams to complete root cause analysis (RCA) to include the identification of permanent corrective actions on IT infrastructure, applications and databases using proven problem analysis methods (Kepner Tregoe, Ishikawa/Fishbone, Failure Mode, and Effects Analysis [FMEA (Failure Mode and Effects Analysis)])
Produce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, key problem areas, depts, hardware types etc
Your Skills
Assist work groups in prioritising workload to meet service level commitments.
At least 5 years' experience in Problem Management
Deep understanding of Service Management best practices such as ITIL, particularly service transition, service operations and CSI inquisitiveness understood as desire to seek the origin of the problem.
Ability to associate information, analytical thinking.