Arhs Developments
Luxembourg
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Job Source: Arhs DevelopmentsArhs Developments
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Job Source: Arhs DevelopmentsArhs Developments
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Job Source: Arhs DevelopmentsArhs Developments
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Job Source: Arhs DevelopmentsLuxembourg
You are talented, motivated and ambitious? Then, we will be more than happy to meet you!
ARHS Cube is looking for a CMDB Administrator (m/f) to support the planning, architecture, analysis, design, implementation, administration, and operations of CMDB/FLAM solution.
Your main responsabilities
Administration of CMDB platform
Insure availability of monitoring solution (monitoring, alerting) in 24/7 mode (oncall)
Insure availability of CMDB solution in 24/7 mode (oncall)
Handle daily operation activities (requests, changes and incidents)
Follow the day to day activity of the team
Manage weekly meeting with SDMs
Insure that requests and incidents are resolved within agreed KPI
Incident management: Responsible for informing incident manager, system and application owners of none completeness and/or none accuracy, critical error detected by the monitoring solution on regular basis
Respond to technical support tickets for CMDB / FLAM features and configuration
Help service owners translate business needs into monitoring, CMDB/FLAM solution;
Deploy in production & administrate Monitoring, CMDB tools on the existing perimeter
Setup test & validation of new applications (release, patch)
Maintain documentation (how-to, normalization, installation). Participation in project and customer and technical team training
If necessary, provide training and support to application owners and technical team to enable them to respond to all data and quality standards
Your profile
At least 6 years of professional experience for Senior CMDB Remedy Administrator
BMC CMDB (at least version 19 or +)
BMC ARS Remedy (at least version 19 or +)
Databases: Oracle, My SQL
System: Linux/Unix
Web services: RESTful, SOAP
Ticketing Tools: SMT HP Service Manager
ITIL knowledge
Languages: Shell (like KSH, Bash), Python and other languages are an asset
Knowledge of Service Now is an asset
Fluent in English (at least B2 Level)
Ability to supervise and work simultaneously on different activities with a variety of projects and short deadlines
Good analytical skills as well as time management skills, interpersonal and communication skills (written, verbal and presentation skills)