Generali Luxembourg Sa
Luxembourg
Generali Luxembourg est une compagnie d'assurances dédiée à la clientèle patrimoniale à hauts revenus et fort potentiel d'investissement (HNWI / UHNWI). La compagnie distribue ses produits vie et capitalisation à travers un réseau de partenaires privilégiés, banques privées, family offices et CGP, principalement en Europe à travers la libre presta
Job Source: Generali Luxembourg SaInternational Fund Services & Asset Management S.a.
Contern
IFSAM IS HIRING! We are a team of 45 people offering investment fund platform services to financial institutions in Europe. Striving for growth and success in a fast-paced environment, we are always looking to hire the best and brightest. Join our team as DEALING DESK OFFICER Why is ifsam so attractive? EARN WELL We pay a very competitive s
Job Source: International Fund Services & Asset Management S.a.Nomura Bank Luxembourg S.a.
Hesperange
The Information Security Department of Nomura Bank (Luxembourg) S. A. is in charge of information security, IT and cyber security risk of the Bank. Information Security Department defines the security requirements by establishing a comprehensive framework including policies, procedures and controls to respond to evolving threats, business and re
Job Source: Nomura Bank Luxembourg S.a.Arhs Developments
Luxembourg
Want to skyrocket your career with a rock-solid company? With over 2500 employees, we're still growing, and searching for new colleagues who appreciate working on challenging projects with new technologies, methodologies, in a professional & enthusiastic environment! Interested? Arηs Cube, which is part of Arηs Group, is looking for an IT Operator
Job Source: Arhs DevelopmentsWestpole
Luxembourg
WESTPOLE Luxembourg is seeking a Network Engineer with fluent English and French. Your role Install, configure, troubleshoot, and upgrade network infrastructure based on Cisco/Nexus technologies on campus and Data Center. Configure and manage network devices, such as routers, switches (stacking), Wi Fi controller, ISE. Participate in different
Job Source: WestpoleNtt Data
Luxembourg
Nous recherchons un.e junior technicien.ne en support help-desk niveau 1 pour rejoindre notre équipe: un.e futur.e collaborateur/collaboratrice voulant développer sa carrière dans l'assistance informatique, dont le but sera dans un premier temps d'identifier et de résoudre les problèmes que les utilisateurs peuvent rencontrer au quotidien, ceci dan
Job Source: Ntt DataNomura Bank Luxembourg S.a.
Hesperange
The Risk Management Department is responsible for the risk control function of the Bank, covering both Financial Risk and Operational Risk matters. The Risk Management Department monitors existing and emerging risks, assess them and report them to the senior management of the Bank. It supports the business in managing their risks, providing guida
Job Source: Nomura Bank Luxembourg S.a.Arendt & Medernach
Hamm
Arendt & Medernach is the leading independent business law firm in Luxembourg. The firm's international team of more than 450 legal professionals represents Luxembourg and foreign clients in all areas of Luxembourg business law from its main office in Luxembourg and representative offices in Hong Kong, London, New York, Paris and Frankfurt. Our s
Job Source: Arendt & MedernachHesperange
The IT Support department monitors, supports and manages the Bank IT infrastructure and applications.
The Help Desk team acts as a single point of contact, for the whole bank on any issues/requests regarding technical domains, as well as managing the lifecycle of those requests.
It offers an efficient support to Internal Clients for all IT systems used within the Bank.
To strengthen our team, we are looking for an IT Service Desk Officer for a permanent contract.
Your main tasks will be to: Provide Single point of Contact service via telephone and on-site support to Bank users Log Service Request and Incident in Service Now, follow up and escalate when necessary Ensure the effectiveness and efficiency of Incident Management Process Perform help desk function level 1, 2 and 3 (depending on applications) Perform daily operations on our systems and applications (creation of accounts, monitoring of process execution, etc…) Monitor Morning/Day/EOD bank jobs with a workload automation software (Op Con) Support 3rd parties & in-house applications Support users on Office tools and NBL in-house developed applications Maintain a centralized knowledge database Ensure the effectiveness and efficiency of Incident Management Process Support all kind of office electronics including meeting room facilities, collaboration tools.
Report information to the Management regarding the Incident Management process, evaluate new KPI's to improve the process Job requirements: Studies in IT area or equivalent work experience 2-3 years of experience in a similar position Fluent in English (written and spoken) Flexible with working time (coverage in shifts from 6:30-18:30, every 5th week 15:00-00:15) Experience in helpdesk, operating or support functions Experience of Windows 10, Office suite (including Macros, VBA, etc…) Knowledge of Helpdesk tools & monitoring platform Knowledge of ITIL best practices & ability to follow a defined process and procedure Strong communication and interpersonal skills Focus on quality and clients' needs/expectations Strong analytical skills with demonstrated problem solving ability Ability to work in a team quickly and accurately under pressure, stress resilient.
Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3).
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